{"id":71082,"date":"2018-04-17T10:15:02","date_gmt":"2018-04-17T08:15:02","guid":{"rendered":"https:\/\/tcm.be\/unpaid-invoice-how-to-chase-payment-from-your-client-by-phone\/"},"modified":"2025-11-26T19:58:15","modified_gmt":"2025-11-26T18:58:15","slug":"unpaid-invoice-how-to-chase-payment-from-your-client-by-phone","status":"publish","type":"post","link":"https:\/\/tcm.be\/en\/unpaid-invoice-how-to-chase-payment-from-your-client-by-phone\/","title":{"rendered":"Unpaid invoice: How to chase payment from your client by phone"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">How to chase payment of an invoice by phone<\/h1>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2018\/04\/TCM-relance-t%C3%A9l%C3%A9phonique-300x173.jpg\" alt=\"TCM relance t\u00e9l\u00e9phonique facture\" class=\"wp-image-5079\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>The<strong>telephone follow-up<\/strong>of your<a href=\"https:\/\/tcm.be\/en\/invoice\/\"><strong>unpaid invoices<\/strong><\/a>is a useful<a href=\"https:\/\/tcm.be\/en\"><strong>debt recovery<\/strong><\/a>tool, as it brings you into direct contact with your<a href=\"https:\/\/tcm.be\/en\/debtor-definition\/\"><strong>debtors<\/strong><\/a>. However, before you call, you should familiarise yourself with the best practices for doing so in order to maximise your chances of achieving your goal. Generally, the first<strong>follow-up call<\/strong>should help you identify the reasons for the<strong>non-payment<\/strong>of your<strong>invoice<\/strong>so you can adopt a methodical approach in order to ensure that your<strong>telephone follow-up<\/strong>is as relevant and effective as possible. \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1) Prepare<\/h2>\n\n\n\n<p><strong>The follow-up of your unpaid invoice by phone should be meticulously prepared<\/strong>. Before you pick up the phone, make sure you have<strong>all necessary elements at hand<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Surname (and first name) of the person you\u2019re calling<\/li>\n\n\n<li>Postal and e-mail addresses (you may need to verify or amend the case file)<\/li>\n\n\n<li>Date, number and amount of the invoice<\/li>\n\n\n<li>Copy of the invoice (so it can be resent immediately by e-mail, if required)<\/li>\n\n\n<li>Previous interactions (partial payments, promises, various commitments, disputes, other issues)<\/li>\n\n\n<li>The range of your reasonable objectives. If the<a href=\"https:\/\/tcm.be\/en\/debt\/\">debt<\/a>is about \u20ac50 and indisputable, immediate payment is logical. If it\u2019s a sizeable and disputed debt, a reasonable target would be to decide on an action plan with your client.<\/li>\n\n<\/ul>\n\n\n\n<p>Ideally, these points should be noted down on paper. Have a pen and paper ready to write down the key elements of the conversation as you go. \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2) Explain<\/h2>\n\n\n\n<p>As soon as you get through to the client, you should clearly and politely state why you are<strong>calling<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>\u201cHello, my name is Pierre Dupont from Company Y. Am I speaking to Mr Jules Durant?\u201d<ul><li>\u201cHello, my name\u2019s Pierre Dupont from Company Y\u201d indicates that you are open and frank. There\u2019s nothing more annoying than talking to just \u201cLuke from Mobistar\u201d. The first name, which is easier to catch, leads to the generally less familiar surname. This helps avoid you having to repeat yourself. Speak<strong>slowly<\/strong>(better too slowly than too fast), as you know your name, but the other person doesn\u2019t. As well, speaking slowly indicates that you are calm and ready for dialogue.<\/li><li>\u201cAm I speaking to Mr Jules Durant?\u201d allows you to check that you\u2019re speaking to the right person, as there is no point explaining a debt out of the blue to someone who has nothing to do with it.<\/li><\/ul><\/li>\n\n\n<li>\u201cHello, my name\u2019s Pierre Dupont from Company Y\u201d indicates that you are open and frank. There\u2019s nothing more annoying than talking to just \u201cLuke from Mobistar\u201d. The first name, which is easier to catch, leads to the generally less familiar surname. This helps avoid you having to repeat yourself. Speak<strong>slowly<\/strong>(better too slowly than too fast), as you know your name, but the other person doesn\u2019t. As well, speaking slowly indicates that you are calm and ready for dialogue.<\/li>\n\n\n<li>\u201cAm I speaking to Mr Jules Durant?\u201d allows you to check that you\u2019re speaking to the right person, as there is no point explaining a debt out of the blue to someone who has nothing to do with it.<\/li>\n\n\n<li>\u201cI\u2019m calling about your [product\/service]\u201d (for example, your delivery of heating oil). \u201cHave you received the [product\/service]?\u201d Rather than going straight to the issue of non-payment, it\u2019s better to open the way for a \u201cyes\u201d (if they confirm receipt, then you can move immediately on to payment) or for an explanation of a problem (in this case, you should hear it out).<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3) Listen<\/h2>\n\n\n\n<p>Once you\u2019ve explained the reason for your<strong>call<\/strong>, then it\u2019s time to listen actively to your client. They have the information you want, so you need to pay special attention to them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Listen to their explanations or objections (\u201cI\u2019ve been away\u201d, \u201cI haven\u2019t received the order\u201d, etc.). Good listening first and foremost means keeping quiet, while now and then chipping in with a \u201cyes\u201d, \u201cI understand\u201d, etc., to show that you\u2019re still there.<\/li>\n\n\n<li>Listening also involves reformulating in order to verify (\u201cso you weren\u2019t there when the delivery was made\u201d). The point of these short summaries is to show that you\u2019ve understood. It doesn\u2019t mean you\u2019re agreeing at this stage.<\/li>\n\n\n<li>Another key aspect of listening is to ask questions in order to clarify the situation which your client is trying to explain.<\/li>\n\n\n<li>Be precise. Saying \u201cwe\u2019re going to analyse your problem\u201d is not reassuring. \u201cI\u2019ll see with my colleague and get back to you around 4pm\u201d is more supportive, as you\u2019re personally committing to seeking a fair outcome.<\/li>\n\n\n<li>Good listening also involves showing empathy, which means putting yourself in the other person\u2019s shoes. This also indicates your respect and, more generally, your professionalism.<\/li>\n\n\n<li>Avoid saying \u201cyes, but\u201d, as it comes across as \u201cI\u2019m not interested in what you\u2019re saying\u201d.<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4) Negotiate<\/h2>\n\n\n\n<p>Now you know more about the situation, it\u2019s time to move on to negotiating with your client. You need to cooperate with them in order to find a fair and achievable solution:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>After having listened and reformulated in order to confirm what your client has said, you can now move on to the more contentious points, but only those useful to the debate. Try to reach a shared perspective and avoid dead ends of the type \u201cyou say white, but I\u2019m sure you mean black\u201d. For instance, \u201cyou say that our delivery service arrived at 10pm. Are you sure about that, as that seems too late in relation to its route.\u201d<\/li>\n\n\n<li>The solutions that your client offers are the ones they\u2019re most likely to adhere to. \u201cWhat do you suggest?\u201d is a good way of obtaining a starting point for the negotiations.<\/li>\n\n\n<li>Then you can explain, if necessary, that their suggested solution is not practical (for instance, \u201cif you pay \u20ac10 per month, that would involve a lot of admin and it would take five years for your debt to be paid off. Could you suggest something more suitable?\u201d).<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5) Conclude<\/h2>\n\n\n\n<p>Once the negotiation process is over, you will need to conclude your<strong>follow-up call<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>When it seems that you have reached an agreement and even if you can\u2019t agree, it\u2019s important to conclude in the firmest and most precise way possible. For instance, \u201cSo you\u2019ll pay \u20ac250 by 4pm tomorrow at the latest and confirm it to me by e-mail. You\u2019ll have my e-mail address as I\u2019ll send you an e-mail at x@x.be in a few minutes with our banking details and the structured reference for your payment.\u00a0I\u2019d appreciate it if you could confirm reception of my e-mail with a quick reply.\u201d<\/li>\n\n\n<li>Invite the other person to confirm in writing what they said they would do, as this will help them remember.<\/li>\n\n\n<li>Check that you have all useful contact details for this client (other phone numbers, e-mail and postal addresses, colleagues (if it\u2019s a company), etc.).<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6) Document<\/h2>\n\n\n\n<p>The<strong>telephone follow-up of an unpaid invoice<\/strong>does not end when you hang up. We strongly recommend that you carefully record the key elements of the discussion you\u2019ve just had:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Once the call is over, write down the points of agreement and the key elements of the conversation so that you\u2019ll be able to recall the details if you (or a colleague) have another conversation with this client.<\/li>\n\n\n<li>Set a deadline in case what\u2019s been agreed is not respected. Bear in mind that it\u2019s advisable to react quickly. If you\u2019ve agreed on payment tomorrow, for example, the funds should be in your account within three further days. Never leave it more than another extra day before re-contacting this client or you\u2019d be sending the message that their case is not important and that they can play for time by always promising payment tomorrow.<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0 As you\u2019ll have noticed,<strong>chasing an unpaid invoice by phone<\/strong>needs a structured path. To give yourself the best possible chance of obtaining payment, it\u2019s best to start a<a href=\"https:\/\/tcm.be\/fr\/valeurs\/\">dialogue that is polite, correct and fair<\/a>. And feel free to get in touch with TCM to find out what we can do for you in this regard.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Summary<\/h3>\n\n\n\n<p>How to chase payment of an invoice by phone<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Prepare<\/strong><\/li>\n\n\n<li><strong>Explain<\/strong><\/li>\n\n\n<li><strong>Listen<\/strong><\/li>\n\n\n<li><strong>Negotiate<\/strong><\/li>\n\n\n<li><strong>Conclude<\/strong><\/li>\n\n\n<li><strong>Document<\/strong><\/li>\n\n<\/ul>\n\n\n\n<p>>>> see also &#8220;<a href=\"https:\/\/tcm.be\/en\/wording-of-a-payment-reminder\/\">wording of a payment reminder<\/a>&#8220;.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">How to chase payment of an invoice by phone<\/h1>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2018\/04\/TCM-relance-t%C3%A9l%C3%A9phonique-300x173.jpg\" alt=\"TCM relance t\u00e9l\u00e9phonique facture\" class=\"wp-image-5079\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>The<strong>telephone follow-up<\/strong>of your<a href=\"https:\/\/tcm.be\/en\/invoice\/\"><strong>unpaid invoices<\/strong><\/a>is a useful<a href=\"https:\/\/tcm.be\/en\"><strong>debt recovery<\/strong><\/a>tool, as it brings you into direct contact with your<a href=\"https:\/\/tcm.be\/en\/debtor-definition\/\"><strong>debtors<\/strong><\/a>. However, before you call, you should familiarise yourself with the best practices for doing so in order to maximise your chances of achieving your goal. Generally, the first<strong>follow-up call<\/strong>should help you identify the reasons for the<strong>non-payment<\/strong>of your<strong>invoice<\/strong>so you can adopt a methodical approach in order to ensure that your<strong>telephone follow-up<\/strong>is as relevant and effective as possible. \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1) Prepare<\/h2>\n\n\n\n<p><strong>The follow-up of your unpaid invoice by phone should be meticulously prepared<\/strong>. Before you pick up the phone, make sure you have<strong>all necessary elements at hand<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Surname (and first name) of the person you\u2019re calling<\/li>\n\n\n<li>Postal and e-mail addresses (you may need to verify or amend the case file)<\/li>\n\n\n<li>Date, number and amount of the invoice<\/li>\n\n\n<li>Copy of the invoice (so it can be resent immediately by e-mail, if required)<\/li>\n\n\n<li>Previous interactions (partial payments, promises, various commitments, disputes, other issues)<\/li>\n\n\n<li>The range of your reasonable objectives. If the<a href=\"https:\/\/tcm.be\/en\/debt\/\">debt<\/a>is about \u20ac50 and indisputable, immediate payment is logical. If it\u2019s a sizeable and disputed debt, a reasonable target would be to decide on an action plan with your client.<\/li>\n\n<\/ul>\n\n\n\n<p>Ideally, these points should be noted down on paper. Have a pen and paper ready to write down the key elements of the conversation as you go. \u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2) Explain<\/h2>\n\n\n\n<p>As soon as you get through to the client, you should clearly and politely state why you are<strong>calling<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>\u201cHello, my name is Pierre Dupont from Company Y. Am I speaking to Mr Jules Durant?\u201d<ul><li>\u201cHello, my name\u2019s Pierre Dupont from Company Y\u201d indicates that you are open and frank. There\u2019s nothing more annoying than talking to just \u201cLuke from Mobistar\u201d. The first name, which is easier to catch, leads to the generally less familiar surname. This helps avoid you having to repeat yourself. Speak<strong>slowly<\/strong>(better too slowly than too fast), as you know your name, but the other person doesn\u2019t. As well, speaking slowly indicates that you are calm and ready for dialogue.<\/li><li>\u201cAm I speaking to Mr Jules Durant?\u201d allows you to check that you\u2019re speaking to the right person, as there is no point explaining a debt out of the blue to someone who has nothing to do with it.<\/li><\/ul><\/li>\n\n\n<li>\u201cHello, my name\u2019s Pierre Dupont from Company Y\u201d indicates that you are open and frank. There\u2019s nothing more annoying than talking to just \u201cLuke from Mobistar\u201d. The first name, which is easier to catch, leads to the generally less familiar surname. This helps avoid you having to repeat yourself. Speak<strong>slowly<\/strong>(better too slowly than too fast), as you know your name, but the other person doesn\u2019t. As well, speaking slowly indicates that you are calm and ready for dialogue.<\/li>\n\n\n<li>\u201cAm I speaking to Mr Jules Durant?\u201d allows you to check that you\u2019re speaking to the right person, as there is no point explaining a debt out of the blue to someone who has nothing to do with it.<\/li>\n\n\n<li>\u201cI\u2019m calling about your [product\/service]\u201d (for example, your delivery of heating oil). \u201cHave you received the [product\/service]?\u201d Rather than going straight to the issue of non-payment, it\u2019s better to open the way for a \u201cyes\u201d (if they confirm receipt, then you can move immediately on to payment) or for an explanation of a problem (in this case, you should hear it out).<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3) Listen<\/h2>\n\n\n\n<p>Once you\u2019ve explained the reason for your<strong>call<\/strong>, then it\u2019s time to listen actively to your client. They have the information you want, so you need to pay special attention to them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Listen to their explanations or objections (\u201cI\u2019ve been away\u201d, \u201cI haven\u2019t received the order\u201d, etc.). Good listening first and foremost means keeping quiet, while now and then chipping in with a \u201cyes\u201d, \u201cI understand\u201d, etc., to show that you\u2019re still there.<\/li>\n\n\n<li>Listening also involves reformulating in order to verify (\u201cso you weren\u2019t there when the delivery was made\u201d). The point of these short summaries is to show that you\u2019ve understood. It doesn\u2019t mean you\u2019re agreeing at this stage.<\/li>\n\n\n<li>Another key aspect of listening is to ask questions in order to clarify the situation which your client is trying to explain.<\/li>\n\n\n<li>Be precise. Saying \u201cwe\u2019re going to analyse your problem\u201d is not reassuring. \u201cI\u2019ll see with my colleague and get back to you around 4pm\u201d is more supportive, as you\u2019re personally committing to seeking a fair outcome.<\/li>\n\n\n<li>Good listening also involves showing empathy, which means putting yourself in the other person\u2019s shoes. This also indicates your respect and, more generally, your professionalism.<\/li>\n\n\n<li>Avoid saying \u201cyes, but\u201d, as it comes across as \u201cI\u2019m not interested in what you\u2019re saying\u201d.<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4) Negotiate<\/h2>\n\n\n\n<p>Now you know more about the situation, it\u2019s time to move on to negotiating with your client. You need to cooperate with them in order to find a fair and achievable solution:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>After having listened and reformulated in order to confirm what your client has said, you can now move on to the more contentious points, but only those useful to the debate. Try to reach a shared perspective and avoid dead ends of the type \u201cyou say white, but I\u2019m sure you mean black\u201d. For instance, \u201cyou say that our delivery service arrived at 10pm. Are you sure about that, as that seems too late in relation to its route.\u201d<\/li>\n\n\n<li>The solutions that your client offers are the ones they\u2019re most likely to adhere to. \u201cWhat do you suggest?\u201d is a good way of obtaining a starting point for the negotiations.<\/li>\n\n\n<li>Then you can explain, if necessary, that their suggested solution is not practical (for instance, \u201cif you pay \u20ac10 per month, that would involve a lot of admin and it would take five years for your debt to be paid off. Could you suggest something more suitable?\u201d).<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5) Conclude<\/h2>\n\n\n\n<p>Once the negotiation process is over, you will need to conclude your<strong>follow-up call<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>When it seems that you have reached an agreement and even if you can\u2019t agree, it\u2019s important to conclude in the firmest and most precise way possible. For instance, \u201cSo you\u2019ll pay \u20ac250 by 4pm tomorrow at the latest and confirm it to me by e-mail. You\u2019ll have my e-mail address as I\u2019ll send you an e-mail at x@x.be in a few minutes with our banking details and the structured reference for your payment.\u00a0I\u2019d appreciate it if you could confirm reception of my e-mail with a quick reply.\u201d<\/li>\n\n\n<li>Invite the other person to confirm in writing what they said they would do, as this will help them remember.<\/li>\n\n\n<li>Check that you have all useful contact details for this client (other phone numbers, e-mail and postal addresses, colleagues (if it\u2019s a company), etc.).<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6) Document<\/h2>\n\n\n\n<p>The<strong>telephone follow-up of an unpaid invoice<\/strong>does not end when you hang up. We strongly recommend that you carefully record the key elements of the discussion you\u2019ve just had:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Once the call is over, write down the points of agreement and the key elements of the conversation so that you\u2019ll be able to recall the details if you (or a colleague) have another conversation with this client.<\/li>\n\n\n<li>Set a deadline in case what\u2019s been agreed is not respected. Bear in mind that it\u2019s advisable to react quickly. If you\u2019ve agreed on payment tomorrow, for example, the funds should be in your account within three further days. Never leave it more than another extra day before re-contacting this client or you\u2019d be sending the message that their case is not important and that they can play for time by always promising payment tomorrow.<\/li>\n\n<\/ul>\n\n\n\n<p>\u00a0 As you\u2019ll have noticed,<strong>chasing an unpaid invoice by phone<\/strong>needs a structured path. To give yourself the best possible chance of obtaining payment, it\u2019s best to start a<a href=\"https:\/\/tcm.be\/fr\/valeurs\/\">dialogue that is polite, correct and fair<\/a>. And feel free to get in touch with TCM to find out what we can do for you in this regard.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Summary<\/h3>\n\n\n\n<p>How to chase payment of an invoice by phone<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>Prepare<\/strong><\/li>\n\n\n<li><strong>Explain<\/strong><\/li>\n\n\n<li><strong>Listen<\/strong><\/li>\n\n\n<li><strong>Negotiate<\/strong><\/li>\n\n\n<li><strong>Conclude<\/strong><\/li>\n\n\n<li><strong>Document<\/strong><\/li>\n\n<\/ul>\n\n\n\n<p>>>> see also &#8220;<a href=\"https:\/\/tcm.be\/en\/wording-of-a-payment-reminder\/\">wording of a payment reminder<\/a>&#8220;.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n","protected":false},"excerpt":{"rendered":"<p>How to chase payment of an invoice by phone Thetelephone follow-upof yourunpaid invoicesis a usefuldebt recoverytool, as it brings you into direct contact with yourdebtors. However, before you call, you should familiarise yourself with the best practices for doing so in order to maximise your chances of achieving your goal. Generally, the firstfollow-up callshould help [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":15899,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":["post-71082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts\/71082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/comments?post=71082"}],"version-history":[{"count":1,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts\/71082\/revisions"}],"predecessor-version":[{"id":72206,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts\/71082\/revisions\/72206"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/media\/15899"}],"wp:attachment":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/media?parent=71082"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/categories?post=71082"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/tags?post=71082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}