![\"\"](\"\/wp-content\/uploads\/tcm-Pieter-Poppelsdorf-square.jpg\" "\\"\\"")
<\/figure>\n<\/div>\n\n\nBut what does a job as a credit controller imply? What does a collection agency actually do? And what role does the debt collection sector play in our society? After a few months between the \u2018harsh\u2019 credit controllers, I think I’ve acquired a basis of knowledge to answer these questions.<\/em><\/p>\n\n\n\n Whether they’re numb creatures, I hear you thinking? No, on the contrary! Credit controllers need to be in touch with their feelings and those of creditors and debtors, in order to guide a file flawlessly through the minefield of human behaviour, on the way to anamicable solution<\/a>. It is the task of the credit controller to use his or her expertise to safeguard a respectful relationship between creditor and debtor. Creditors call on the services ofTCM<\/strong>, among other things, in order not to damage the relationship with their customers. Thecredit controller<\/a>manages files, monitors payments and guides creditors through theamicable<\/a>andjudicial collection process<\/a>. He or she must have a feel for languages, be patient and work accurately. The concrete objective is to identify the cause of the non-payment and to remedy it. Each case therefore requires a specific approach, with a clear overview of the current situation. The work offers a lot of variation, both in terms of contact and matter, but also in terms of output. Some days the credit controller does nothing but write and reply to e-mails, and other times the contact is mainly by telephone. You could compare the job with a crossing between adetective<\/strong>and asocial worker<\/strong>, topped off with a bit of sprinkles from an economist. Contrary to what most people believe, their work is certainly not about harassing and extorting people, but about offering a helping hand (a bit of the last amicable straw). \u00a0<\/p>\n\n\n\n As a student, I was allowed to work mainly in school files over the past few months. I was blown away by the number of people withoverdue school invoices<\/a>. The clich\u00e9 link between debt and the homeless or underprivileged was often far-fetched, the cause of non-payment was more due to an error in addresses, forgetfulness, or miscommunication. I have learned that debt and all that goes with it is still a very sensitive issue in our society. Just as no one likes to put out the bins, no one likes to be confronted withoutstanding invoices<\/a>, let alone that they are happy to pay them. But just as it is useful to actually take out the bins, the (payment) of debts is a crucial part of society. Thedebt collection sector<\/strong>does not play the role of the culprit, but that of a helping hand and mediator in the search for a correct follow-up and solution. Author: Pieter Poppelsdorf<\/p>\n\n\n\n I first came across the momentous word ‘debt collection<\/strong>‘ on March 18th<\/sup>of 2019. Not through a letter, or – as another ‘serious’ word would suggest – a reminder, but through a vacancy! The collection agencyTCM Belgium<\/strong>was looking for a student to support the tasks of the credit controllers during the summer months. This exceptional offer immediately aroused my interest, and after forwarding my CV, an introduction by telephone and a thorough job interview, I could actually start.<\/em><\/p>\n\n\n But what does a job as a credit controller imply? What does a collection agency actually do? And what role does the debt collection sector play in our society? After a few months between the \u2018harsh\u2019 credit controllers, I think I’ve acquired a basis of knowledge to answer these questions.<\/em><\/p>\n\n\n\n Whether they’re numb creatures, I hear you thinking? No, on the contrary! Credit controllers need to be in touch with their feelings and those of creditors and debtors, in order to guide a file flawlessly through the minefield of human behaviour, on the way to anamicable solution<\/a>. It is the task of the credit controller to use his or her expertise to safeguard a respectful relationship between creditor and debtor. Creditors call on the services ofTCM<\/strong>, among other things, in order not to damage the relationship with their customers. Thecredit controller<\/a>manages files, monitors payments and guides creditors through theamicable<\/a>andjudicial collection process<\/a>. He or she must have a feel for languages, be patient and work accurately. The concrete objective is to identify the cause of the non-payment and to remedy it. Each case therefore requires a specific approach, with a clear overview of the current situation. The work offers a lot of variation, both in terms of contact and matter, but also in terms of output. Some days the credit controller does nothing but write and reply to e-mails, and other times the contact is mainly by telephone. You could compare the job with a crossing between adetective<\/strong>and asocial worker<\/strong>, topped off with a bit of sprinkles from an economist. Contrary to what most people believe, their work is certainly not about harassing and extorting people, but about offering a helping hand (a bit of the last amicable straw).<\/p>\n\n\n\n As a student, I was allowed to work mainly in school files over the past few months. I was blown away by the number of people withoverdue school invoices<\/a>. The clich\u00e9 link between debt and the homeless or underprivileged was often far-fetched, the cause of non-payment was more due to an error in addresses, forgetfulness, or miscommunication. I have learned that debt and all that goes with it is still a very sensitive issue in our society. Just as no one likes to put out the bins, no one likes to be confronted withoutstanding invoices<\/a>, let alone that they are happy to pay them. But just as it is useful to actually take out the bins, the (payment) of debts is a crucial part of society. Thedebt collection sector<\/strong>does not play the role of the culprit, but that of a helping hand and mediator in the search for a correct follow-up and solution. \u00a0 Author: Pieter Poppelsdorf<\/p>\n\n\n\n A first date with debt collection I first came across the momentous word ‘debt collection‘ on March 18thof 2019. Not through a letter, or – as another ‘serious’ word would suggest – a reminder, but through a vacancy! The collection agencyTCM Belgiumwas looking for a student to support the tasks of the credit controllers during […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63],"tags":[],"class_list":["post-71224","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts\/71224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/comments?post=71224"}],"version-history":[{"count":1,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts\/71224\/revisions"}],"predecessor-version":[{"id":72095,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/posts\/71224\/revisions\/72095"}],"wp:attachment":[{"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/media?parent=71224"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/categories?post=71224"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tcm.be\/en\/wp-json\/wp\/v2\/tags?post=71224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}The clich\u00e9 versus reality<\/h2>\n\n\n\n
No evildoers but mediators<\/h2>\n\n\n\n
\n\n\n\nA first date with debt collection<\/h1>\n\n\n\n
<\/figure>\n<\/div>\n\n\nThe clich\u00e9 versus reality<\/h2>\n\n\n\n
No evildoers but mediators<\/h2>\n\n\n\n
\n\n\n","protected":false},"excerpt":{"rendered":"