TCM Belgium collects unpaid invoices in pre-contentious phase

TCM Belgium’s credit controllershave extensive experience incollecting unpaid invoices, and know the pain points that affect an optimal or positive outcome.

Those pain points can often be located inthe pre-contentious phase, which used to be a phase in which we had little to no involvement.

Corona provides the turnaround

Coronaprovided ashiftin that. During and also after corona, theneed for healthy cash flowbecame all the more important, and this is of course linked to the payment of invoices. Without prompt payment, or simply, payment of your invoices, no healthy cash flow.

So the need for healthy cash flow increased in line with the accumulation of unpaid invoices during and after that period, and with itthe market’s need for engaging in that pre-contentious phase.

We noticed a significant increase in requests from existing but also new clients to help them in that phase. And that demand came from various sectors, both B2B and B2C. We now work pre-contentiously for players within the leasing sector, for pharmaceutical companies, for entrepreneurs from the construction sector, and so on.

Filling in the lack of good credit controllers

What was and remains the challenge?

We do not experience an acute shortage of credit controllers, that is our core business and we are supported by an ingenious IT system that optimises our work and minimises the time investment. But many companies, large and small, with a different core business, do experience HR problems within credit control.

Sowe rather take care of the problem of other companies and fill in the lack of experienced and qualitative credit controllers. That way we optimise cash flow, both nationally for Belgium and internationally through our partners in the TCM Group network, which operates in more than 100 countries worldwide. We also hear from ourinternational partnersthat the demand for help in the pre-collection phase is also rising there.

How do we assist in the pre-collection phase?

The substantive stamp on this phase belongs to TCM Belgium. The know-how, the knowledge about the debt collection sector, the pain points that are uncovered and resolved, and so on.But the look and feel, specific to the client’s ‘brand’, that remains. And in order to maintain that, our credit controllers naturally need to know how the client’s internal operations work, how the systems work, how communication with debtors takes place.That is why we sometimes spend a few weeks with the customer to gain this knowledge.

And then the pre-contentious process, the pre-collection phase, starts, wherewe contact debtors on behalf of the client, but also take a look at the optimisation of that phase. For instance, are the general terms and conditions conclusive? Are invoices delivered traceable so there can be no discussion afterwards? And so on.

Conclusion

TCM Belgium is an all-round partner, able to help you from the pre-contentious phase to the legal phase, worldwide. The deployment of a collection partner is therefore not only to be limited tothe effective collection phase,the sooner we are deployed, the more valuable the help can be.

The pre-collection phase is therefore an important phase, wherethe pain points that can delay or undermine the actual collection phase or even legal phase are already addressed.

For more info on our help in collecting unpaid invoices, do not hesitate tocontactus at s.dereze@tcm.be or 0498292914.

28/04/2023