ANNUAL TCM REVIEW 2019

Etienne van der Vaeren, CEO

The end of the year is approaching, time for some (self-)reflection! During this festive period we ask our TCM colleagues to take a look back at their personal TCM highlights of 2019. Today it is Etienne’s turn, our CEO. Etienne, what will you mainly remember about the past TCM year? 

• As CEO, it is permitted to say that I am enormously proud of TCM Belgium, and 2019 was a top year for our company after all. I am proud to be able to say that we will end 2019 with a small profit, and this despite the many (IT) investments we have made again last year (QR code for payments, Power BI for customers, database security, API for customers, …) . In addition, we are also working hard to expand our customer base and provide qualitative support. We have also developed several new partnerships with professional associations in 2019, including the larger ones in Belgium. In order to fully protect customers and debtors, we work in full compliance with theGDPRregulation (one of my personal hobbyhorses), both contractually and technologically. In 2019 it also became all the more clear to us what impact communication can have on our company. It is clearly not enough to deliver high quality work, that work has to be seen and therefore promoted.  So we invested in marketing and communication through numerous informative blog posts and activities on social media. In short, TCM Belgium has strongly improved, not only in terms of turnover, but also in several other areas. #growthmindset

• The most satisfying point for me looking back on 2019, is the good cooperation with, and between, the TCM employees. Last year’s efforts demanded a lot from our team. But thanks to the teamwork, the friendly approach, and the problem solving attitude, TCM was able to guarantee the quality of our services to both creditors and debtors. As a result, I see even more opportunities in the future. #newopportunities

• In 2019 we launched the preparations of the TCM Group AGM, and more specifically of theInternational Credit Management Dayon May 13^th2020. The preparations are now in full swing, and give me the opportunity to work closely with my TCM colleagues and our international partners in a different way. I am convinced that the International Credit Management Day will also be a qualitative event and I can’t wait to welcome our TCM partners and (potential) customers in Brussels. We are ready for 2020! #teamwork

 Thanks, Etienne!

ANNUAL TCM REVIEW 2019

Etienne van der Vaeren, CEO

The end of the year is approaching, time for some (self-)reflection! During this festive period we ask our TCM colleagues to take a look back at their personal TCM highlights of 2019. Today it is Sven’s turn, our sales manager. Sven, what will you mainly remember about the past TCM year? 

• The idea of setting uppartnershipswith federations, bookkeepers, and other actors started to blossom in my head a few years ago. By now, we have manypartnershipson our record, and it feels good to see that list grow every year. The latest additions of 2019 are Fedustria, Crion, and the Timber Federation. I’m a proud sales manager! #Partner business

• I honestly admit that I’m not that home in the IT world, but I quickly realized the possibilities that anAPI connectionwould mean for us as well as for a possible connection. So I put our IT people to work so that we could be one of the trendsetters in offering this possibility. And as a sales manager I am clearly a fan of making (all kinds of) contacts . We have already established an API connection with Casius, and in 2019 we started developing several new connections. Hopefully these can be completed in 2020. #getconnected

• I think I missed out on a career as a teacher, becauseI get a lot of satisfaction from training and informing colleagues, clients, and students. Or maybe I just like to hear myself speak. . . Last year I was asked by Pedic Gent and Erasmushogeschool (campus Leuven & Diest) to give some courses. Nice to experience that interaction with students! #teachmeteacher

• As a fervent car fan, receiving a (new) company car is one of the highlights of the year. In 2019, I opted for an ecological alternative and not for my favourite. That hurt, buta hybrid caris better for the environment and we all have to start being more considerate about that. So last year meant a serious lifestyle change. Fortunately, CEO Etienne had some electric charging poles installed, which also made it feasible to work with a hybrid car. #changeforthebetter

• The preparations for the TCM Group AGM week in Brussels (May 2020) (and theInternational Credit Management Dayas the highlight of that week) are in full swing. During that week there is traditionally an auction for charity held by the host country of that year. At my suggestion this year, we have decided to transfer the collected money of the auction toTADA(ToekomstATELIERdelAvenir), a network that focusses on learning and that is close to the heart of one of my friends. It does special work for socially vulnerable young people.  #impact

 Thanks, Sven!