Meeting debtors at their place

On-site visit: direct contact, immediate results

At TCM Belgium, we believe in the power of personal contact. When amicable steps by letter, phone or e-mail do not yield results, we take the next, effective step: a home or office visit.

Why a home visit?

90% of debtors pay immediately upon visit.

In our experience, a face-to-face conversation often makes all the difference. The visitor makes it clear in a direct, respectful way that an amicable solution is in everyone’s best interest – and that a constructive way out is still possible, without court proceedings.

Smart technology in our pocket

Our visitors are equipped with a tablet (iPad) on which they use an online customized application:

file information immediately,
be able to show documents that clarify the creditor’s position,
Be able to record everything on the spot – no more paperwork required.

This makes our operation more efficient, faster and more sustainable.

Clear reporting

After each visit, a digital visitor report is created immediately and automatically enters the file. This includes:

a clear record of the conversation,
possible photo documentation,
figures or solvency information,
and if applicable: a signed installment plan.

Your case manager will provide feedback on this with additional explanation and advice.

You can pay immediately

Our visitors not only accept cash payments, but are also equipped with a mobile payment terminal. This allows the debtor to pay smoothly by bank card and receives immediate proof of payment.

More than just collection

An on-site visit is not only useful to still obtain payment. It also provides you as a creditor with valuable insights:

What is the debtor’s real situation?
What are the chances of recovery?
Does legal action make sense or not?

It is information that helps you make informed decisions for the next steps in the case.

testimonials

Don't take our word for it. Read what our customers say about us.

Klanten van scholen worden met respect benaderd

We note that, in addition to the relatively modest cost charged by TCM, this sensitive matter is handled in a serious manner, the clients of our schools are treated with great respect, and the method followed leads to a high degree of success.

Aartsbisdom Mechelen-Brussel

De outsourcing van onbetaalde facturen gebeurt automatisch

“Just as we take on the entire payroll of our customers, TCM Belgium does the same regarding unpaid invoices. We don’t have to pressure our customers ourselves, and the unpaid invoices automatically go from the bookkeeper to TCM. And this outsourcing ensures that we have a very efficient collaboration with TCM, especially since our unpaid invoices often involve small amounts. Also the possibility of having amicable visits, where the debtor can pay via the payment terminal, are definitely an added value.”

Johny

LWB

TCM werkt duidelijk, innovatief en gebruiksvriendelijk

“We are very satisfied. It’s also very convenient that we can choose which clients we send to you; we’re not obliged to forward everything. TCM accepts the clients we want to pass on, and of course, you receive the most difficult cases. But well, every service has its price, and I believe we’re getting value for money by working with you. That’s why we’ve already recommended your services to the people around us.”

Hugues Dhaeyer

Powerdale