Collection agency TCM helps vet with unpaid invoices

Unpaid invoices are also a common problem for veterinarians.Veterinary association VeDa therefore chose TCM Belgium as its debt collectionpartner to help collect unpaid invoices from their members.

Causes of unpaid invoices

What are the main causes that cause vets to be left with unpaid invoices?

Right to receive medical care?

Debtors often feel that their (pet) animal is entitled to medical care,regardless of whether they can afford it. Specifically, this often leaves the vet with the cost.

Outcome not as hoped

Sometimes the outcome of a procedure is not as hoped, and the animal’s situation does not improve or, at worst, the animal dies. However,this does not imply that the procedure was not performed correctly. However, a lot of debtors react under the influence of grief or disappointment by rejecting subsequent invoices.

Size of invoices

The size of invoices are usually small, or rather large. Debtors sometimes dare not pay small invoices because there is a perception that there will be no resources to recover them anyway. Large invoices are usually not paid because there are no resources to do so.

International portfolio of clients

Especially in the horse sector, the client portfolio is very international in nature, which makes it difficult for vets to recover unpaid invoices abroad.

Solutions for a healthy cash flow

What solutions will reduce unpaid invoices and thus ensure healthy cash flow?

Correct contact details

Often, the collection of unpaid invoices fails already because of the lack of correct contact details. Essential info is the billing address, mail address, and contact number.

Good general terms and conditions

Goodgeneral terms and conditions ensure that if payment is late, compensation can be demanded for the loss in time and cash flow.Costs and interest, in other words. General terms and conditions are subject to many regulations, so to make them enforceable, they must be drafted in accordance with those regulations.

Traceable invoices

If invoices aredelivered traceable(e.g. via e-mail),no discussion can arise late r on whether or not they were received. Costs and interest can only be claimed when it can be proved that the invoice was received correctly.

Engaging third party

If the invoices are not paid,using a third party may be the solution. As a debt collection partner, TCM Belgium provides the most appropriate amicable solution while preserving customer relations. We also operate locallyinternationally through our network TCM Group.

For more info on the collaboration between TCM Belgium and veterinary association VeDa, clickhere. For more info on our help in collecting unpaid bills or our operation, do not hesitate tocontactus at s.dereze@tcm.be or 0498292914.

17/02/2023